We take it back!
We strive to get things right first time, but we’re human and we sometimes make mistakes. Back in December we made the following statement in our letter to you we now wish to retract:
“TOTO energy are increasing our prices in line with the agreed prepayment price cap.”
We never mean to misinform, but the PPM price cap mechanism only provides a maximum tariff level, and all suppliers are free to set their price below this level. Neither OFGEM or the UK Government agreed to or caused us to increase our prices.
And similarly, in an email to our PPM customers;
“The UK Government have launched controls on pre-payment prices. TOTO Energy are now increasing our prices in line with the agreed price cap.”
To be clear, the Government set a maximum price only and we’re free to set our prices below that level.
We won’t make this mistake again and we sincerely apologise if you were misled.
Thanks again for choosing TOTO!