Treating our customers fairly

Treating Our Customers Fairly

Our Vision

At TOTO, we're all about value. We use smart technology, smart people and smart ideas to get you the most bang for your buck.

Fair, Simple, Clear

We'll always aim to work in a straightforward and open way. We'll make sure everything we send you is clear and easy to understand, and we'll always act in your best interests.

We're constantly looking to make our superstar service even more super - this includes working with third parties such as Citizens Advice to establish best practices to keep our customers happy.

Our Charges

We offer free smart metering to give the power back to the people - our My Account service allows you to view your usage so you can make tweaks at home to save energy, money and the environment. We're flexible with the products we offer, giving you the power to choose a tariff that suits you best.

Handling Complaints

All TOTO Team Members receive regular training to make sure we're always giving you the greatest service. However, sometimes things can still go wrong. If you're unhappy with how we've dealt with something, please get in touch and we'll do our best to fix it. You can find our complaints policy here.