Help and Support

Switching to us is easy! Just go to the switch to TOTO page and follow the process. You will be asked for address details, consumption figures and an e-mail address. Alternatively, you can give our telesales team a call on 0333 210 7070

It depends on what type of contract you had with your previous supplier and how far along your contract you are. You will receive notice 42-49 days before the end date of your tariff to let you know that your tariff is coming to an end. If you choose to switch within this period your supplier cannot charge you an exit fee.

Of course. If you are renting a property and are the one directly responsible for paying the gas and electricity bills then you have the right to choose your own energy supplier. If you need more details about this you can visit the Ofgem website at www.ofgem.gov.uk

Of course, just follow the usual process but use your new address. 

We can take your opening meter reads 5 days either side of your switch day, however we’ll be in touch via text message and e-mail to remind you nearer your switch day.

Yes! If you switch to TOTO we’ll get a smart meter installed for you free of charge. We may not get to install a meter before your switch date but one of our scheduling team will be in contact with you in the first few months of your switch to us to arrange an appointment time that suits you.

Unfortunately not all smart meters are made equal and some of the earlier models may need upgrading. If you have a smart meter that TOTO can work then there’s no need for you to get another one. However you may have a smart meter that TOTO can’t treat as a smart meter. If you’re unsure about the type of smart meter you have, please give us a call and we can let you know. 

No, you can decline to have a smart meter installed.  However in the future you may not have access to all the tariffs available on the market.  

If you’re directly responsible for paying the utility bills in your home and you’re the named account holder on your utility bills then you don’t need to get permission from your landlord before applying for a smart meter. However, out of courtesy you should let them know what’s happening.

If your landlord is responsible for paying the energy bills then it’s up to them to apply for a smart meter. 

Although rare, sometimes there may be a delay in your switch. This can happen for a few different reasons. If you’re unsure why you’re switch may be delayed you can contact us on 0333 210 7070 where our friendly customer services team can assist you.

There are several reasons your previous supplier may raise an objection to you switching. It may be that there’s debt that needs paying before you’re able to switch or they just don’t want to let you go but the only way to be sure is to contact your previous supplier for further details.