If you’re on a pay as you go tariff your in home display has loads of handy ways to make your life easier. You can keep up to date on your energy usage and see exactly how much gas and electricity you’re using. You can also keep an eye on how much money you’re spending on an hourly, daily, weekly and monthly basis. Your IHD also keeps a detailed record of the time and date of top ups you’ve made in the past.
If we need to contact you about changes to your supply or have any important information in relation to your account we can send you a direct message straight to your in home display.
The in home display can provide lots of useful information about your energy use like how much energy you’re using and how much it’s costing you. You can also use your IHD to set alerts so you can keep track of your energy use or limit how much the amount you use in a day.
Your In Home Display makes it easy to see all the information that your smart meter has but on a handy, portable screen that you can keep wherever you like. You can see how much gas and electricity you’re using and keep up to date with how much money you’re spending powering your home.
Most of the meters that we have in our homes were designed and installed decades ago, and the smart meter roll out is the government’s plan to bring our energy system up to date. By 2020, every home in England, Scotland and Wales will be able to use and benefit from smart meter technology.
TOTO smart meters and online tools put the power back into your hands. We’ve made them easy to understand and access. You can now get useful insights into the activities that are costing you. With your smart meter you can see how much energy you are using in real time as well as in the past meaning you can compare your usage over the last year and see where you can make savings.
My meter says ‘no WAN’ or ‘no HAN’ – what does this mean?
If either message is being displayed on your meter it means your smart meter isn’t communicating properly.
WAN (wider area network) is what your electricity meter uses to communicate with TOTO. WAN uses a mobile signal to send us information from your smart meter. There is a SIM card inside your electricity meter just like your mobile phone, and like your mobile phone if the SIM is receiving no mobile signal it won’t be able to communicate with us.
Don’t worry, you can still provide your meter reads by giving us a call or going onto your My Account. If you're Smart Pay As You Go, you can still top up by typing the 20 digit vend code into your meter or In Home Display (IHD).
HAN (home area network) is how your smart electricity meter communicates with your In Home Display and your smart gas meter.
If you don’t think your credit has reached your meter, there are two ways to be sure:
If your credit has topped your meter up it will show on your IHD.
If you’re trying to reconnect your meter after being off supply you’ll have to press A and B – if your meter says ‘VEND’ instead of ‘CONNECT’ then you credit hasn’t topped up your meter.
If this happens, you can still top up your meter manually. Doing this is simple but you’ll need the 20 digit code from your PayPoint receipt. If you’ve topped up both your fuels make sure to use the right receipt!
You can use your in home display to do a manual top up, or the keypad on your meter.
To top up using your in home display:
Press the ‘account’ button on your IHD
Press the fuel you want to top up – either gas or electricity
Type in the 20 digit code on your PayPoint receipt
When you’ve entered the number, press enter.
You will be told whether the top up has worked
If not it is possible you typed in the wrong number – so try again!
If you’re still having trouble, give us a call and we’ll be happy to help!
To top up using your meter keypad:
Go to your meter and Press A to start
‘VEND MODE’ will appear on your screen
Type the 20 digit code on your PayPoint receipt in using the keypad
When you’ve entered the whole number Press B
If ‘ACCEPTED’ comes up on the screen you know the top up has been accepted.
If not you may have entered the code wrong, so repeat the process.
If you’re still having issues give us a call!
How do I set myself credit alerts on my In Home Display?
If you’re on a Pay As You Go tariff you can use credit alerts to notify you when your credit is almost used up. As soon as your credit drops to £2, your in home display will sound an alarm to inform you.
You can change the credit alert amount by selecting the ‘£ amount’ box and choosing a figure that suits you. You can access this by selecting ‘Settings’ then ‘Credit Alert’ in the main menu display.
It’s a good idea to avoid setting your credit limit lower than £1, or you may run out of credit before you have time to top up your account.
Many people are concerned about the safety of the technology associated with smart meters but there’s no need to worry. All of our smart meters have undergone extensive testing and are covered by UK and EU product safety legislation.
As well as this any data that is produced by your smart meter is protected by various security measures to make sure information from your smart meter is always secure.
The installation of a smart meter should take no longer than an hour and half. However installations can vary from property to property. For this reason we suggest you keep approximately two hours free for installation.
Yes! If you switch to TOTO we’ll get a smart meter installed for you free of charge. We may not get to install a meter before your switch date but one of our scheduling team will be in contact with you in the first few months of your switch to us to arrange an appointment time that suits you.
I already have a smart meter in my property, do I need a TOTO smart meter?
Unfortunately not all smart meters are made equal and some of the earlier models may need upgrading. If you have a smart meter that TOTO can work then there’s no need for you to get another one. However you may have a smart meter that TOTO can’t treat as a smart meter. If you’re unsure about the type of smart meter you have, please give us a call and we can let you know.