Priority Services Register

What’s the priority services register?

Our customers come first at TOTO, which is why we have a priority services register. Customers in this register can avail of a number of added services such as:

  • Sending statements in different formats, such as larger print.
  • Sending duplicate copies of letters and other documents and emails to friends, carers or relatives chosen by you.
  • Moving your meter for you.
  • Offering longer notice than usual to top up your meter if you run out of credit.

This service is available to the following:

  • People of pensionable age.
  • People living with long term illnesses or disability.
  • Those receiving means tested benefits with children under 5 years old.

How do I get on the priority services register? 

If you think you’re eligible for this service you can give us a call on 0333 210 7070, email us at or chat to one of our advisors via LiveChat.