Help and Support

If you’re directly responsible for paying the bills, you’re entitled to switch to a new energy supplier at any time. The only time a landlord/estate agent can insist on using a particular energy supplier is if they are directly responsible for paying the energy bills. For more information you can visit the Ofgem website at https://www.ofgem.gov.uk/.

If you’re moving property and don’t wish to take your TOTO tariff with you please inform us as soon as possible. If you’re renting it’s helpful to get the details of your landlord or next tenant so we can address any future correspondence to them.

Yes you can, however you’ll need to get in contact with us and let us know that you’re the new tenant so we have the correct name on the account and on future correspondence. 

Yes! Simply call our customer service team and we’ll talk you through the process. The process will take up to 21 days during which time you’ll be supplied by whichever provider the last tenant was using.

We can take your opening meter reads 5 days either side of your switch day, however we’ll be in touch via text message and e-mail to remind you nearer your switch day.

Of course, just follow the usual process but use your new address.