Help and Support

Changes to our variable tariff prices

Changes to our variable tariff prices

Smart meters - the basics

All you need to know about what Smart meters are and why you need one.

Smart Meter Guide

Your new smart meter with its in-home display allows you to get valuable insights into the activities that are costing you. You can now gain more control over your energy bill with smart online tools.
Your smart meter also helps you to reduce your environmental impact with awareness around your power usage.

Download our invaluable guide to your super-smart meter!

Gas Prepayment Meter Guide

Want to know more about your Prepayment Gas Meter?  Our guide is right here...

Electricity Prepayment Meter Guide

Want to know more about your Prepayment Electricity Meter?  Our guide is right here...

Switching to TOTO

We've made the process of switching your energy supply to TOTO as easy as possible.   

Here's a collection of the most commonly asked questions and answers.

My Smart Meter Appointment

Everything you need to know...

Topping up

If you have questions about topping up your smart meter, here's where to look.

Priority Services Register

The Priority Services Register may benefit you, find out if your eligible and how to join.

Moving Home

To help when you're moving home, we've collected together the answers to the most asked questions we get.

Emergencies

Have a potential emergency? If you're worried about smelling gas or that your electricity is off, please check here.

Worried about paying?

My Statement

If you've got a question about your statement, here's where to look.

In Home Display (IHD) Energy Monitors

Got a question about your In Home Display (IHD)?  

We've put together a list of the most frequently asked questions here to help!

Direct Debits

Have a question about Direct Debits?  Here are the answers to the most frequently asked questions we get.

My account

If you need information about logging into your account, here's a selection of Frequently Asked Questions to help.

The Complaints Process