What’s happening at TOTO Energy?

TOTO Energy has ceased to trade.

Ofgem has selected EDF Energy to guarantee our customers’ energy supply.

Customers of TOTO Energy will be contacted over the coming days about the changes.

During this short period of transition we will continue to offer as full a range of services as possible, so if you have an urgent enquiry, you’re off-supply for your gas or electricity, or have an issue topping up your meter, we're still here to help you.

Formal notice of the appointment of our administrator is available to view here.

We’re still here on the same number 0333 210 7070, ready and waiting to help you with any questions you have, but we’ve tried to answer as many of your questions as we could right here:

Why haven’t you issued me a bill?

During this short transitional period we have to change a few things which means we won’t be issuing bills for a couple of weeks.

If you have an outstanding bill please pay it as you usually would.

If you pay by Direct Debit please continue to make your payments so you don’t fall behind.

We will begin issuing bills again shortly.

If you provide meter reads every month, please don’t stop! Meter reads mean when we do bill you again, it will be as accurate as possible.

Can I have a refund?

We are working hard to set up the process so we can refund any credit due.

As soon as we have done this, we will refund any requested credits due to our customers.

Are you able to offer a full service?

Your MyAccount is still running as before.

We can do almost everything we could last week.

There may be a slight delay to your bills if you’re a direct debit or payment on receipt of bill customer, but please continue to make your payments as usual.

All prepayment services continue as before.

What happens if I pay by Direct Debit?

There’s currently no change to your monthly Direct Debit.

EDF will inform you if your tariff or DD amount is changing.

There may be a slight delay to your bills but please continue to make your payments as usual so you don’t fall behind.

If you provide meter reads every month, please don’t stop! Meter reads mean when we do bill you again, it will be as accurate as possible.

What happens if I pay when I receive my bill?

Please continue to pay using your preferred method.

If you have an outstanding bill please pay it as you usually would.

If you provide meter reads every month, please don’t stop! Meter reads mean when we do bill you again, it will be as accurate as possible.

I have a debt on my account

You can make that payment to us any time in all the usual ways.

If you do not pay then we will be contacting you for payment.

I have a prepayment meter, has anything changed?

If you’re a Pay As You Go customer you should continue to top-up your meter as you always do, to ensure continuity of your supply.

You can top up at any post office or Paypoint, and you can keep using the same cards.

If your electricity or gas supply goes off, top-up as usual and press AAB on your meter (not the IHD)

If you have any issues and the top-ups aren’t working or your supply still won’t restart, please call our team as soon as possible on 0333 210 7070.

Who is EDF?

EDF are one of the country’s largest energy firms and the largest UK producer of low-carbon electricity.